Returns & Exchanges
At NeoPro Cycling, we want you to be fully satisfied with your high-performance gear, which is why we offer a 30-day return policy for all unworn items with original tags. If your kit doesn't fit perfectly or meet your expectations, our streamlined process ensures you get back on the road in no time.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the unwashed and unworn cycling apparel back into its original packaging, ensuring all labels and swing tags remain attached.
Ship It Back
Print your generated shipping label and drop the package off at your nearest authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the items, we will process your full refund or dispatch your replacement gear within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing