Frequently Asked Questions
Everything you need to know about your next ride with NeoPro.
How do I determine the correct size for my cycling kit?
Our gear is designed with a race-fit profile. We recommend checking our detailed size guide on each product page and measuring your chest and waist. If you prefer a looser fit, we suggest sizing up.
What is your return policy for international orders?
We offer a 30-day return window for all unused items with original tags. Please note that return shipping costs for international orders are the responsibility of the customer unless the item is faulty.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Are your cycling jerseys UV protected?
Yes, our high-performance fabrics offer UPF 50+ protection to keep you safe from harmful rays during long summer rides.
How should I wash my NeoPro gear to ensure it lasts?
To preserve the technical properties of the fabric, we recommend machine washing on a cold, gentle cycle inside a laundry bag. Always hang dry and avoid using fabric softeners or bleach.
Do you offer group or club custom kits?
Currently, we focus on our seasonal collections, but we are expanding our custom program. Please contact our support team for bulk order inquiries or potential team collaborations.